Admin Policy & Planning Manager

About Us
Founded in 2012, ByteDances mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDances purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the users we serve.
Join us.

Team Intro
The Corporate Services COE team focuses on policy development, research, strategic planning, data analytics and programme management. We support the business by elevating and creating unique employee and corporate service experiences, specifically our operational teams (e.g., workplace and food & beverage / customer service teams). Our team focuses on implementing industry knowledge across our global portfolio, providing specialist advice and business partnership on multiple projects, programmes and innovative ideas.

Responsibilities

• Policy Research, Analysis & Evaluation: Conduct research, evaluation and analysis of policies, regulations and legislation relevant to food programme requirements. Identify gaps, challenges and propose solutions.
• Policy Development: Support creation of data and evidence based policies, guidelines and initiatives to address food programme challenges, innovation, customer satisfaction, programme requirements and forward-looking practices.
• Strategic Planning. Support regional teams strategic plans and frameworks to support policy initiatives and interventions with measurable success outcomes.
• Business partnership and stakeholder engagement. Successfully engages, consults and partners with the busienss to co-create and propose systemic sustainable solutions.
• Data management, monitoring and evaluation. Use data analysis, insights and before/after models to measure success and programme development. Establish monitoring and evaluation mechanisms to assess policy and intervention impact. Use
• Consultation and Collaboration. Offer expertise, support and guidance to stakeholders, operation teams and business leaders. Leverages industry expertise and resources to propose solutions.
• Project Management. Plan, execute, evaluate and govern over projects and programmes.
• Performance Monitoring & Reporting. Establish performance metrics and benchmarks for COE activities. Monitor progress, outcomes and prepare management reports.
• Change Management. Lead change and transformation initiatives. Provide guidance, support and training.

Minimum Qualifications

• BA degree and/or equivalent experience.
• Possess a strategic mindset with thought leadership abilities. Strong communication, organization, analytical, and problem-solving skills, with proven leadership experience in a diverse and multicultural environment.
• Desire to promote growth and innovative solutions, with an open mindset for change and challenges.
• Strong project and program management experience with a focus on global, regional and/or country internal/external audiences within a matrixed organizational structure.
• Proficient in MS Office applications (Word, PowerPoint, Excel, and Project).
• Willingness to travel internationally when necessary.

Preferred Qualifications

• Professional experience in the food and catering service industry and/or workplace operation industry.
• Rich experience in catering management, workplace experience/operations, hospitality management, general business management, or related fields.
• Good technical operational knowledge; relevant Food, Health, and Safety certifications would be advantageous.
• Experience in on-site catering management within technology companies, with an ability to navigate different applications and platforms to drive data-driven solutions.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.