Key Account Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• Responsible for identifying, qualifying and initiating business with potential/existing fleet customers, by presenting tailored fleet mobility solutions to B2B (Business to Business) and B2G (Business to Government) customers. You will be responsible for promoting the Al Futtaim Electric Mobility brand to achieve your sales objectives while ensuring optimum customer satisfaction and revenue generation.

What you will do:

• Achieve Quarterly/ annual corporate sales targets set by the department lead. Develop and implement a comprehensive sales strategy to achieve revenue targets.
• Proactively considering and detailed planning of new Go-To-Market strategies in different sectors and emirates
• Detailed pitching of the Al Futtaim Electric Mobility proposition and ability to display a confident consultative sales approach with all customers and prospects
• Develop a strong relationship with potential key accounts to lock annual purchase plans. Maintaining and cultivating the relationship with the B2B accounts within the assigned territory, along with providing ongoing support.
• Identifies business opportunities by establishing the contacts with the fleet customer prospects and analyzing sales options.
• Be the single point of contact for all key accounts related inquiries or concern for Al Futtaim.
• Collaborate with internal teams to ensure seamless deployment and operation of charging infrastructure. Collaborate with cross-functional teams to ensure successful implementation and integration of partnerships.
• Identifying product and service improvements by remaining current on industry trends, market, and competitors’ activities,
• Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
• Preparing Fleet reports by collecting, analyzing, and summarizing information.
• Maintaining accounts receivable within company guidelines.

Required skills to be successful:

• Business to Business and Business to Government and commercial experience.
• Fleet account management experience.
• Written and spoken communication skills.
• Strong negotiation skills, with evident ability to influence customer choices.
• Proficient in Microsoft Office.

About the team:

• The role reports to the Head of B2B and will collaborate with internal and external stakeholders.

What equips you for the role:

• Bachelor’s Degree
• Automotive B2B (Fleet) experience. 2 years in a commercial, business to business sales or major account sales role dealing with Government and Corporate organizations from a variety of industries within the UAE.
• Strong fleet customer network and developed relationships across the UAE.
• Proven experience and understanding of new energy vehicles and technical understanding of charging solutions.
• Demonstrable experience using a consultative sales approach, experience and understanding of SaaS sales is advantageous.
• Business development experience in entering new sectors, and industries with a product/service.
• Good level of understanding and experience with Aftersales service and maintenance for B2B customers
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
Valid UAE driver’s license.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.