Role in Training, Kidzania AUH

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohammed Alabbar

ABOUT THE COMPANY

Emaar Entertainment has a unique portfolio of attractions that are truly innovative and transcend just entertainment or leisure. Its assets include some of the city’s most unique entertainment venues including Dubai Aquarium & Underwater Zoo, Dubai Ice Rink, KidZania®, VR Park & Digit. Highlighted by its philosophy to ‘inspire joy’, each attraction opens a door to an exceptional world of excitement for visitors.

KidZania®, is an innovative children’s ‘edutainment’ concept, provides a safe and realistic educational environment for children. Learning and entertainment combine perfectly in a 7,000 m2 scaled replica of a real city. KidZania is packed with over 70 role-playing activities for children aged 2-16, where they’ll learn all about jobs, money and the real world while developing life skills.

ABOUT THE FUNCTION

Training coordinator is responsible for the functions, standards and experience in every establishment, monitors staff improvement, and excellent experience is provided to kids of all ages and general guests.

Responsible for constantly improve processes and dynamics realization, focusing on the quality of service offered within KidZania Dubai. The job holder is also responsible for the coaching, training and development of employees within the facility.

WHAT YOU WILL NEED TO SUCCEED

• Minimum 3 years of experience in relevant field.
• Minimum 2 years of Customer/Guest Service experience gained preferably in a leisure or retail environment. Need at a minimum to join the team.
• School completion + 1year certificate course/diploma.
• Supervisory skills
• Training programs

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Guest satisfaction
• Customer Experience
• Training programs
• Coaching & monitoring
• Cost reduction
• Encourages employee to achieve targets through coaching and training of policies, procedures and best practice.
• Supervises the establishments overall operations by doing random checks and giving feedback to employee.
• Ensures exceptional quality of experience for all customers.
• Acts as the ambassador of the brand for the establishment represented.
• Maintains and monitors the highest grooming standards and follows process flow for uniforms.
• Guides and supports all employee in their performance delivery to meet the required standards.
• Report any incidents, complaints, failures, shortage of materials, media or legal queries to the relevant department immediately.
• Tracks training of all departments within the facility.
• Identifies and confidently facilitate training sessions in conjunction with the Emaar L&D Team.
• Acts as a buddy for all new joiners for KidZania Dubai and a point of contact for employee information/enquiries
• Performs additional tasks when instructed by management team from time to time.
• Deals with guests in a polite and courteous manner and answers all queries in a professional manner.
• Coach and monitor Zupervisors adequate performance regarding dynamic operations, control, security, service processes and attitude in general.
• Monitor Zupervisors constantly to identify improvement in service attitude, treatment to visitors and dynamics performance.
• Empowers employees to make decisions based on training and experience.
• Oversee Zupervisors and provide feedback regarding application and service and attitude performance.
• Identifies all training subjects, to train people on referring to staff performance and behavior, and considering guests feedback

WHAT WE BELIEVE IN

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability