Community Coordinator

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Community Lead will be responsible for activating and fostering the community through activations, events, regular communications, onboarding/inductions of residents and overseeing the concierge operations/service standards. The Community Lead will also assist and support the Community Manager in the day to day running of the residential property.

What you will do:

• Steer both short-term and long-term strategies for residential community engagement.

• Construct a diverse calendar of community activations and events tailored to tenant demographics and interests, and plan and execute these events, utilizing amenities efficiently while adhering to budget constraints.

• Seek new partnerships and offers that benefit the community from selected third parties.

• Onboard and induct new tenants into the community and plan and execute regular, effective community communication using all available channels.

• Lead and oversee front desk and concierge operations to maintain high customer service levels, and work closely with the Community Manager and Marketing department to promote the property effectively.

• Assist the Property Manager in the general day-to-day running of the property when required.

  
  

Required skills to be successful:

Job-Specific Skills:

• Excellent written and verbal English skills.
• Proven experience in managing events and activations.
• Strong customer relations and people skills with the ability to develop relationships.
• Effective problem-solving and decision-making ability.
• Ability to work under pressure and manage multiple tasks.
• Competence in handling complaints.
• Flexibility to adapt to a varied work schedule, including regular business hours and event demands.
• Computer literacy in Word, Excel, and PowerPoint.

Behavioural Competencies :

Effective Communication.

Engaging and friendly character.

Professionalism.

Leadership.

What Equips you for the role:

Minimum Qualifications and Knowledge:

College graduation or higher.

Minimum Experience:

Minimum two years’ experience in event and people management

Minimum two years GCC experience

Experience in hospitality or residential community operations is preferred

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.