Assistant FLS Service Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Ovewview of the Role

The assistant Fire Protection Service Manager main job purpose:is to manage and execute the maintenance contracts , Casual jobs, management (service contracts and Corrective orders), hold and enhance service standards for maintained properties and boos the efficiency of assets and their core function

What you will do?

• Handle FLS maintenance portfolio of 15 million AED.
• Increase the revenue of the FLS maintenance with 20% per annum.
• Managing sales of FLS maintenance to ensure target achievement.
• Assess the current conditions of FLS systems and all related essential equipment
• Ensure that all the fire systems are healthy, and all facilities are working correctly.
• Maintaining the efficiency and good working conditions of the facilities.
• Planning for future development in line with strategic business objectives.
• Managing and leading change to ensure minimum disruption to facilities and core activities
• Responding appropriately to emergencies or urgent issues from any of the premises as they arise.
• Attending to customers and stakeholders’ complaints with regards to fire protection maintenance with a quick response time
• Develop staff development programs such as skills enhancement trainings and sessions.
• Evaluate the work quality of his staff and other subordinates.
• Coordinate with other offices and units for things that are not within the scope of the facilities service team.
• Coordinate with the senior management on work issues.
• Project management, supervising and coordinating contractors and service providers.
• Liaising with tenants to achieve excellence in customer satisfaction.
• Coordinating and leading one or more teams to cover various areas of responsibility.
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Checking that agreed work by staff or contractors has been completed satisfactorily and signed off.
• Prepare pertinent records and reports for the safety service division of the institution.
• Maintain accurate records of the condition of the equipment and other systems of all the buildings.
• Create a schedule of regular evaluation of the facilities.
• Create monitoring systems or programs in the institution to detect problems as early as possible.
• Ensure the team is engaged and able to fully utilize the operating systems eg CAFM

Job specific skills

• Extensive knowledge of the fire protection AMC & Fitout industry (10 to 15 years) and market conditions in the UAE.
• Having worked within a fire protection maintenance with similar role.
• Proficient in MS Office suites including MSWord, Excel, PowerPoint, Project Manager.

Behavioural Competencies:

• Teamwork
• Communication
• Professional Knowledge
• Encourage subordinates
• Training and coaching

What qualifies you for the role?

• B. Engineering degree,
• 8- 10 years proven experience in fire protection maintenance services.
• Extensive experience in fire protection systems
• Strong local authorities’ knowledge
• Strong NFPA standards knowledge
• Approval from local authorities (DCD, ADCD)

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.