Patient Happiness Executive - UAEN
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the NMC Healthcare with the position of Patient Happiness Executive - UAEN - NMC Healthcare which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Patient Happiness Executive - UAEN - NMC Healthcare below matches your qualifications. Good Luck: D
Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls....
- Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
- Maintaining the departmental KPI
- Preparing the departmental duty roster as per the operational requirement
- Liaison with the supervisor and the HOD to improve the KPI and customer service
- Responsible for attending to all the incoming patient calls promptly, without delay as per the guidelines.
- Maintains a record of any information or message received from the caller and communicates effectively to the concerned department/person
- Maintains clarity in communication and pleasant tone of voice at all times
- Well versed with the call center processes of call hold, call transfer, message receipt, call back etc as per specified guidelines
- Assisting the caller in the best way possible and creating a good impression
- Responsible for first call resolution to achieve the utmost patient satisfaction.
- Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended to
- Responsible for booking appointments as well as clarifying enquiries related to the hospital services
- Responsible for collecting and maintaining feedback regarding the service and communicating effectively with the concerned department, regarding any complaints received from patients
- Responsible to handle difficult/irate callers with calmness in a professional manner and escalate to the concerned department when needed
- To multitask and manage the call volumes as per the call flow to maintain the KPI within the standards
- To contribute to improving the departmental performance through the various tasks/projects that may be assigned
- To promote the services of the hospital to patients who would be looking for it
- To follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
- Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Participates and contributes to scheduled in-service training programs.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
- Maintains confidentiality as per the agreement signed.
- Demonstrates the ability to listen to others in promoting effective communication.
- Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
- Carries out other duties when requested by the Head of department.
- Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
- Maintaining the departmental KPI
- Preparing the departmental duty roster as per the operational requirement
- Liaison with the supervisor and the HOD to improve the KPI and customer service
- Responsible for attending to all the incoming patient calls promptly, without delay as per the guidelines.
- Maintains a record of any information or message received from the caller and communicates effectively to the concerned department/person
- Maintains clarity in communication and pleasant tone of voice at all times
- Well versed with the call center processes of call hold, call transfer, message receipt, call back etc as per specified guidelines
- Assisting the caller in the best way possible and creating a good impression
- Responsible for first call resolution to achieve the utmost patient satisfaction.
- Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended to
- Responsible for booking appointments as well as clarifying enquiries related to the hospital services
- Responsible for collecting and maintaining feedback regarding the service and communicating effectively with the concerned department, regarding any complaints received from patients
- Responsible to handle difficult/irate callers with calmness in a professional manner and escalate to the concerned department when needed
- To multitask and manage the call volumes as per the call flow to maintain the KPI within the standards
- To contribute to improving the departmental performance through the various tasks/projects that may be assigned
- To promote the services of the hospital to patients who would be looking for it
- To follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
- Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Participates and contributes to scheduled in-service training programs.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
- Maintains confidentiality as per the agreement signed.
- Demonstrates the ability to listen to others in promoting effective communication.
- Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
- Carries out other duties when requested by the Head of department.
- Preferably a college graduate in any discipline.
- Minimum 2-year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.
- Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
- Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette skills
- Patient focused; service oriented; patient & understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
- Reliable, punctual, dependable, and responsive
Information :
- Company : NMC Healthcare
- Position : Patient Happiness Executive - UAEN
- Location : Dubai
- Country : AE
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Patient Happiness Executive - UAEN job info - NMC Healthcare Dubai above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Patient Happiness Executive - UAEN job info - NMC Healthcare Dubai in 01-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 01-07-2024
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