Customer Care Executive - UAEN
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the NMC Healthcare with the position of Customer Care Executive - UAEN - NMC Healthcare which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Executive - UAEN - NMC Healthcare below matches your qualifications. Good Luck: D
Responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Any bachelor’s degree preferred....
Responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests.
- Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
- Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
- Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
- Educate patients on clinic services, appointment procedures, and any necessary preparations.
- Input and update patient information accurately in the lead and call management systems.
- Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
- Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
- Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
- Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
- Document and track patient interactions and feedback for reporting and analysis purposes.
- Maintain and provide relevant documents/trackers as per the operational requirements.
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Be updated about the accepted insurance cards in the hospital/clinics.
Any bachelor’s degree preferred.
Minimum 1-2 year in a similar organization.
Information :
- Company : NMC Healthcare
- Position : Customer Care Executive - UAEN
- Location : Dubai
- Country : AE
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Executive - UAEN job info - NMC Healthcare Dubai above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Executive - UAEN job info - NMC Healthcare Dubai in 10-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 10-07-2024
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