POOL & BEACH MANAGER

Summary

You will be responsible for the efficient running of the F&B operatins in the Pool & Beach Department in line with Hyatt Internationals Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Pool & Beach Manager is responsible to manage the assigned outlet as a successful independent profit centre, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.

Qualifications

• Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
• Minimum 1 year work experience in the same capacity with good problem solving, administrative and interpersonal skills are a must.
• Already based in the UAE.
• Manage daily Pool & Beach operations
• Maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
• Determines training needed and helps others to improve their knowledge or skills
• Understands employee positions well enough to perform duties in employees absence
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Serves as a role model to demonstrate appropriate behaviors; demonstrates honesty/integrity; leads by example
• Encourages and builds mutual trust, respect, and cooperation among team members
• Ensures and maintains the productivity level of employees
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
• Ensures compliance with all applicable laws and regulations
• Ensure grooming standards are maintained among all team members
• Guidance to create an environment and ambience at the Pool so that it is perceived to be a relaxed and enjoyable and ensuring the quality and image for the hotel is maintained
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Empowers employees to provide excellent customer service
• Handles guest problems and complaints
• Ensures corrective action is taken to continuously improve service results
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Incorporates guest satisfaction as a component of daily briefings with a focus on continuous improvement