Sales Manager - Multiproduct

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

About Unit

The RBS MPT unit is a sales channels under RBS (Cards & Personal Loans) catering to the Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE. The team’s core responsibility is to sell & increase banks market share of Credit Card, Personal Finance and Account base in line with the Banks overall business strategy. This team is also responsible for bringing new companies to the bank’s approved list of employers and build on these relationships to increase penetration bank’s retail banking products.

Job Purpose - As Sales Manager – Multiproduct, Abu Dhabi at Emirates NBD, your role is to

• Sales of Credit Card, Personal Finance and Bank Accounts in retail banking and Cross selling of other bank products when required
• Ensure ASM’s check and approve applications sourced by team members (RBE’s) before submission to support team
• Ensure ASM’s call customers who apply for bank products to verify important information, T&C’s, charges, TAT etc
• Assist team members in meeting customers to facilitate sale, company listing and for any other requirement as applicable
• Enforce and ensure team adherence to banks service standards so as to ensure best in class customer service and experience
• Follow the laid down policies and procedures of the bank
Collate team data about customer feedback, market pulse, lost data etc. and any other data point or process as required by the unit/bank and take it up with management for review

Responsibilities

• Achieve assigned team monthly sales targets of credit cards, personal finance products and bank accounts
• Drive cross selling of other bank products when required
• Supervising KIOSK set up by the bank in different locations / companies/ malls
• Completion of all the required internal & external trainings on products, systems, processes and selling skills conducted in house and by L&D team
• Provide ideas, suggestions for prospective projects on improving sales, efficiency, process, service standards etc
• Ensure team adherence to bank policies, processes, code of conduct and compliance guidelines
• Assist team members in internal follow up’s with stakeholders such as support team, RCC, product team etc. for approvals, exceptions, deviations, field visits
To report/maintain team data on customer feedback, market pulse and any other data point or process as required by the unit/bank

To be successful in this role, you will need the following skills and experience…

• Minimum work experience – 8 years
• Minimum sales experience – 5 years
• Banking - Retail products sales experience
• Knowledge of local market, credit, and bureau functionality
• Selling/networking skills & pleasant personality
Good verbal and written communication skills

What we offer you

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees