Executive - Managed Services

Overview: Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries. Responsibilities: The Executive will be responsible for providing first-level support for our cloud-based systems and infrastructure. This role involves monitoring, troubleshooting, and resolving issues related to cloud services, ensuring optimal performance, and collaborating with cross-functional teams to implement best practices.
Key Responsibilities: Monitor Cloud Infrastructure: Proactively monitor and analyse the performance of cloud services to identify and address potential issues. Respond to alerts and incidents, ensuring timely resolution and minimal disruption to services. Troubleshooting and Issue Resolution: Investigate and diagnose issues related to cloud services and infrastructure. Collaborate with L2/L3 support teams to escalate and resolve complex technical problems. User Support: Provide first-level support to end-users, addressing inquiries and issues related to cloud services. Assist users with access, permissions, and basic troubleshooting of cloud applications. Documentation: Maintain accurate and up-to-date documentation of cloud infrastructure, configurations, and procedures. Create knowledge base articles and contribute to the development of internal documentation. Collaboration: Work closely with cross-functional teams, including developers, system administrators, and network engineers, to ensure seamless integration of cloud services. Participate in regular meetings and communicate effectively with team members. Service Request Implementation: Implement and manage service requests related to cloud infrastructure provisioning, modification, and decommissioning. Collaborate with users and cross-functional teams to gather requirements and ensure service requests are fulfilled within established timelines. ITSM Processes: Actively participate in IT Service Management processes, including incident management, change management, and problem management. Ensure adherence to ITSM policies and contribute to the continuous improvement of processes Qualifications:

• Bachelor’s degree in computer science, Information Technology or relevant IT field.
• Strong understanding of cloud platforms such as AWS, AZURE, Google Cloud, G42
• Should have Certifications relevant to at least 2 cloud platforms AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, HCIA, HCIP
• 5 years of experience in a similar role, with a focus on cloud technologies.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.

What we look for

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

What working at Core42 offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.