Customer service Coordinator

SUMMARY OF THE ROLE As a Customer Service Coordinator, you will be responsible for processing customer orders by accurately entering them into the system, to ensure that orders and invoices are processed efficiently, providing the highest level of service to the customers Responsibilities:

• Process and verify customer orders promptly and accurately to ensure Jotun meets its on-time delivery performance objectives
• Work in close collaboration with the warehouse team on all customer delivery reports.
• Handle customer returns in accordance with the established Guidelines and Procedures of Jotun.
• Ensure to verify information on Customer orders is accurate to facilitate invoice processing.
• Collaborate closely with the Finance Department to address and resolve disputed credit items.
• Respond swiftly to inquiries and requests from the sales team concerning customer follow-ups, ensuring that all necessary information or assistance is provided to enable seamless communication with customers.
• Contribute to the team, by showcasing adaptability and collaborative abilities.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

• Required minimum Bachelors or equivalent degree in any field.
• Required 2 to 4 years of relevant work experience preferably within the Manufacturing industry.
• The ability to communicate effectively in Arabic is preferred.

What we offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self

POSITION INFORMATION Company: Jotun U.A.E. Ltd. (L.L.C.)
Contract Type: Regular Time Type: Full time CLOSING DATE (dd.mm.yyyy): 18.06.2024 WHO WE ARE Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness. Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun’s business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun’s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability. Visit our Career Page to know more about life at Jotun. Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination. If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this. If you think that this role is what you could be doing next, apply now!