Customer Support Assistant (12 months contract)
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Customer Support Assistant (12 months contract). Reporting to Head of Client Services, The Customer Support Assistant will process customer requests, either via…...
Zurich Middle East is part of Zurich Insurance Group, one of the worlds largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to Head of Client Services, The Customer Support Assistant will process customer requests, either via phone call or written request, to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
This role would be 12 months, full-time, fixed-term contract.
Job Accountabilities
As Customer Support Assistant, your role will involve:
- Sets and achieves targets to maintain productivity, efficiency, and quality standards.
- Meet the requirements of their customers, build, and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
- Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
- Take personal responsibility for resolving basic queries from customers and agents.
- Support identifying and taking forward continuous improvement opportunities.
Job Qualifications
To be successful in this role, you will need:
- Bachelors degree preferred (or equivalent), and 1 or more years of experience in a related field.
- Understanding of corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
Skills:
- Analytical and problem-solving mindset.
- Accuracy and Attention to details.
- Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
- Effective personal organization and planning skills.
- Intermediate knowledge of Microsoft office packages- Word, Excel, and PowerPoint.
- Excellent communication skills both written and verbal in English.
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - thats what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): AE - Dubai
- Remote working: No
- Schedule: Full Time
- Recruiter name: Leigh Jeremy Jaye Santander
Information :
- Company : Zurich Insurance Group
- Position : Customer Support Assistant (12 months contract)
- Location : Dubai
- Country : AE
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Assistant (12 months contract) job info - Zurich Insurance Group Dubai above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Assistant (12 months contract) job info - Zurich Insurance Group Dubai in 23-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 23-06-2024
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