Travel Retail - Estée Lauder - Education Ambassador - based in Dubai

We have an exciting opportunity to join the Estee Lauder brand as the new Education Ambassador will report to the Sales & Education Executive (SEE), whilst working closely with the Regional Education Manager to ensure consistency in service and drive productivity and sales in designated airports. This role will be based in Dubai.

This role will be key in driving sales and developing our advisors through in store coaching strategies, while working with see to identify key areas for focus and development. The Education Ambassador will lead by example executing the estee lauder brand visions and strategy.

Key Responsibilities and tasks include:

1. Sales performance

• To coach teams in store to achieve retail sales targets set by the Company through the sales & education executive.
• Coach Estee Lauder Advisors where necessary and highlight training.
• Opportunities to the sales & education executive
• To host on counter education workshops to drive the sell
• Through of new launches/limited life collections/ product priorities.

2. Productivity

• Achieve all KPI’s as outlined by the brand.
• Support and coach advisors to ensure that they have the skills
• Required to successfully achieve brand KPI’S, and cross category selling techniques.

3. Luxury service performance

• Lead by example through delivering exceptional luxury service
• Levels at all times.
• Drive luxury service standards through coaching/feedback.

4. Events

• Plan and execute in store events, aligned to the brand startegy, product priorities
• Provide coaching and feedback to specialists ensuring the event.
• Track and report sales performance inline with the event to the sales and education executive/ airport co ordinator.

5. Advisor support

• Work alongside the counter manager to identify and address training opportunities in their team.
• Create & maintain an instore education plan per advisor.
• Ensure consistency in the luxury experience accreditation Programme.

6. Education support

• Coach, motivate and evaluate team performance based on productivity.
• Conduct strategic follow up of all classroom education to ensure successful roll out of training initiatives, including elx & tru content, to bolster and in grain product knowledge.
• Assist, as required, with the facilitation of core education Programmes.
• Identify locally relevant education opportunities to develop Talent and capability with our advisors through regular monitoring, feedback and reporting.
• Conduct training for agency usage, to support with promotions, events during launches and/or high traffic moments.

7. Image

• To maintain personal grooming to the standards as set by Estee Lauder brand
• Maintain the brand image at the counter by assisting with cleaning and merchandising counters, tester stands and displays.

Find out more about our exciting world here:

Characteristics of a successful candidate:

• WHILE A QUALIFICATION IN TRAINING AND COACHING TECHNIQUES WITHIN BEAUTY IS PREFERRED, WE WELCOME APPLICANTS WITH AMATEUR LEVEL EXPERIENCE WHO CAN DEMONSTRATE A HIGH LEVEL OF CREATIVE AND TECHNICAL EXPERTISE WITHIN A RETAIL ENVIRONMENT.
• ALL APPLICANTS MUST BE ABLE TO DEMONSTRATE THE ABILITY TO PROVIDE INSPIRATIONAL, AUTHENTIC AND PERSONALIZED CUSTOMER SERVICE, CONDUCT ESTEE LAUDER “TRAVEL BEAUTIFUL” SERVICES WHICH INCLUDE SKINCARE CONSULTATIONS AND MAKE UP APPLICATION.
• COACH ESTEE LAUDER ADVISORS AND HIGHLIGHT TRAINING NEEDS WHERE APPROPRIATE TO DEVELOP INDIVIDUAL SKILLSET.
• HOST ON COUNTER EDUCATION WORKSHOPS TO DRIVE RETAIL.
• ABILITY TO WORK RETAIL HOURS INCLUDING DAYS, NIGHTS, WEEKENDS AND SPECIAL EVENTS IN A FAST-PACED WORK ENVIRONMENT
• PREVIOUS EXPERIENCE WITH EXCEL & POWER POINT PREFERRED.
• APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF RIGHT TO LIVE AND WORK IN THE COUNTRY IF INVITED TO ATTEND FOR INTERVIEW.