Waiter/Waitress

Waiter/Waitress

A Waiter/Waitress is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing?

As a Waiter/Waitress, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage an efficiently operated shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques.
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Waiter/Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal-opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.