Call Center Agent

Location: Dubai

Salary: To Be Discussed

Department: Customer Service Team

About the Role

Job Type: Full-time
Experience Level: At least 2 years in a similar role
Start Date: Available to join within one week
Work Schedule: Work Shifts - Evenings and Weekends / Varied Hours

Job Summary

We are seeking an experienced Call Center Agent with an American accent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment and be available to start within one week. This position offers flexibility in working shift schedules to accommodate your preference - either day or night shifts.. As a Call Center Agent, you will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and
  resolving issues promptly and professionally.
• Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.
• Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.
• Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.
• Documentation: Accurately record and document all customer interactions and information in the CRM system.
• Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.
• Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
• Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
• Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.

Qualifications

• At least two years of experience in a call center agent role.
• American English accent with excellent communication skills. Previous experience working with North American companies is a MUST.
• Candidate must be multilingual - English, Arabic, French, and/or other languages.
• Excellent problem-solving and interpersonal skills.
• Strong customer service orientation and problem-solving skills.
• Ability to adapt to a flexible work schedule, including evenings and weekends.
• Proficiency in using call center software and CRM systems.
• High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
• Patience, empathy, and a customer-centric approach to service.
• Strong attention to detail and accuracy in documenting client interactions.
• Flexibility to work in shifts, including weekends and evenings.
• Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.

Benefits

• Competitive salary and bonus structure.
• Health insurance.
• Ongoing training and professional development opportunities.
• Collaborative and inclusive work environment.
• Flexible work hours to accommodate your schedule.

Application Process

Interested candidates with at least two years of call center experience and an American accent are encouraged to apply. Please submit your resume and a cover letter outlining your relevant experience, availability to start, and any scheduling preferences. We will review applications promptly and contact suitable candidates for interviews.

We will do a qualifying call to listen to your accent, before we invite you for an interview - so please only apply if you have an American accent, this does not need to be native American.

About the Company

McCone Properties deals with all things real estate, whether it be sales, leasing, conveyancing, mortgages, short-term rentals, and more. If you are looking for a career that will reward you while also allowing you to progress in your career, we want to hear from you.

McCone Properties is a company that treats every employee as part of the family. Having been family-run from the outset, personality is equally as important to us as experience when hiring talent. We do not look to mass hire but hire based on quality and fit for the company culture we have created.