Quality Manager I Al Futtaim Health I Healthcare

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

Quality Department overview and Leadership, Policies, Procedures, and Database Management, Strategic Support and Performance Improvement, Accreditation Excellence, Committee Facilitation and Quality Review.

What you will do:

1. Department Leadership and Oversight:

• Champion optimal and effective patient safety practices to HealthHub colleagues, patients, and their families.
• Drive and support Quality department activities, emphasizing data management, precise analysis, and evidence-based decision-making.
• Spearhead the identification, definition, monitoring, and implementation of Quality improvement initiatives and Patient Safety activities across HealthHub departments.
• Utilize a sophisticated trigger system to identify potential morbidity cases, conduct comprehensive clinical evaluations, and collaborate with departmental directors for review and feedback.
• Conduct rigorous data validation for new performance measures and criteria.
• Lead the seamless introduction of new technologies.
• Take an active role in planning and coordinating quality week and associated activities.
• Ensure the timely submission of required quality indicator data/reports.

2. Policies, Procedures, and Database Management:

• Contribute significantly to the development of policies and scope of work across all HealthHub divisions.
• Oversee the policy and procedure database meticulously, managing new policies, revisions, and reviews for formatting and circulation.
• Maintain and update the Quality database, ensuring meticulous indexing and numbering of policies.
• Play a pivotal role in implementing and maintaining technical guidelines and frameworks for evaluating the quality of care.

3. Strategic Support and Performance Improvement:

• Provide strategic guidance and day-to-day coordination for medical, clinical, and support service staff to implement effective monitoring systems.
• Actively support Quality committee activities and specific agenda items, elevating the overall quality standards.
• Extend support for management and review processes related to safety and environmental issues within HealthHub services.
• Coordinate, prepare, and present detailed and accurate quality reports and visual presentations for director review.
• Lead the design and implementation of high-impact performance improvement projects.
• Facilitate and coordinate performance improvement activities within assigned departments, utilizing advanced tools and methods.

4. Accreditation Excellence:

• Take a leadership role in the accreditation process by coordinating specific chapters or standards.
• Effectively communicate relevant information from quality activities to committees, accreditation teams, and impacted departments.
• Ensure Health Hub’s continuous compliance with and adherence to accreditation standards in assigned areas, aiming for a 90% compliance rate during accreditations.

5. Committee Facilitation and Quality Review:

• Facilitate meetings, forums, focus groups, and workshops, showcasing strong leadership and organizational skills.
• Oversee committee activities, including terms of reference development, distribution of inclusion and exclusion memoranda, scheduling, and minute preparation.
• Actively serve on assigned committees and participate in departmental meetings and activities to enhance the departments integrity and professional reputation.
• Lead the development and implementation of in-depth case reviews for quality improvement activities.
• Maintain mortality and morbidity databases, providing vital physician performance-related data.
• Conduct focused reviews of clinical performance and actively contribute to the identification and quantification of problems affecting quality and safety.

6. Proactive Response and Confidentiality Assurance:

• Ensure timely responses to changes in legislation, healthcare trends, and government directives impacting HealthHubs ability to provide care.
• Uphold the highest standards of confidentiality regarding information accessed during work at HealthHub.

7. Staff Satisfaction Survey Coordination:

• Collaborate with HR to coordinate the annual staff satisfaction survey, ensuring its effectiveness and relevance.

Required skills to be successful:

• Excellent command of oral and written English.

• Competency in interpersonal communication with physicians, nurses and administrative personnel

• Skill in interpreting information and preparing reports and trend analysis.

• Skill in organizing resources and establishing priorities

• Strong ability to analyse reports to identify cases for audit and reviews.

• Computer literate and related software applications (Advanced MS Word, Excel, PowerPoint, and Access)

• Leadership

• Excellent presentation and analytical skills

• Strong leadership and supervisory skills

• Exceptional written and oral communication skills

• Good decision-making skills

• Strong operational thinking skills

• Critical Thinking

• Conflict Management

• Multi-Tasking

What qualifies you for the role:

Education:

• Bachelors or Masters in any healthcare related education
• Quality Management Certification, Certified Professional in Healthcare Quality (CPHQ).
• Experience with the organization’s identified Quality Improvement model/program.
• Knowledge of Quality, and patient safety principles.
• Proficiency in investigation tools and techniques, including root cause analysis.
• Ability to manage multiple concurrent activities.
• Excellent presentation, analytical, and communication skills
• Critical thinking, conflict management, and multitasking abilities

Minimum Experience and Knowledge:

• Minimum 10 years’ experience in Quality management in healthcare setting
• Experience of managing teams.
• Knowledge and proficiency in the use of investigation tools and techniques including root cause analysis.
• Experience with the organization’s identified Quality Improvement model/program.
• Ability to manage multiple concurrent activities.
• Problem solving skills with ability to respond to sudden unexpected demands.

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”