Support Services Supervisor

• The Hospital Support Service Supervisor is responsible for overseeing the daily operations of non-clinical services within the hospital, ensuring that these services meet the needs of patients, staff, and visitors.
• This role involves managing various departments, including housekeeping, catering, laundry and security contracts, and leading efficient environment conducive to high-quality patient care.

Department Management:

• Oversee the operations of housekeeping, catering, laundry, and security departments.
• Develop and implement policies and procedures to ensure efficient service delivery.
• Monitor and evaluate the performance of support service staff, providing coaching and training as needed.
• Oversee the management of onsite staff files, according to NMC requirement

Operational Efficiency:
Ensure that all non-clinical services are delivered in a timely and efficient manner.
Conduct regular audits and inspections to ensure compliance with hospital standards and regulatory requirements.
Manage budgets and resources effectively, optimising cost-efficiency without compromising service quality.

Safety and Compliance:
Ensure compliance with health and safety regulations, including fire safety, infection control, and environmental standards.
Coordinate with the relevant departments to manage emergency preparedness and response plans.
Maintain up-to-date records of safety inspections, incidents, and corrective actions.

Vendor and Contract Management:
Negotiate and manage contracts with external service providers, ensuring high standards of service delivery.
Monitor vendor performance and address any issues or discrepancies promptly.

Customer Service:
Address and resolve any issues or complaints related to support services.
Implement feedback mechanisms to continuously improve service quality and patient satisfaction.

Strategic Planning:
Contribute to the hospital’s strategic planning process, particularly in areas related to non-clinical services.
Identify opportunities for service improvements and innovations.

Collaboration and Communication:
Work closely with clinical and administrative staff to ensure that support services align with overall hospital goals and objectives.
Communicate effectively with staff at all levels, fostering a collaborative and inclusive work environment.

Education and Certification

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree is preferred.

Knowledge and Skills

• Strong knowledge of healthcare regulations and standards.
• Excellent leadership and team management skills.
• Proven ability to manage budgets and resources effectively.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS office.

Experience

• Minimum of 5 years of experience in a healthcare management role, with a focus on support services