Workshop Supervisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are currently looking for technically competent & performance driven Workshop Supervisor to work for Toyota Abu Dhabi Airport Road. You will manage and lead a team of technical people in allocating workload and managing the day-to-day operations to drive workshop performance. It requires to coordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.

What you will do

• Maintain good shop floor efficiency for quick & timely vehicle delivery and good profitability.
• Ensure Technicians’ optimum utilization, productivity and efficiency.
• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.
• Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs hence increasing total workshop efficiency.
• Train / coach to improve the ability of the team members and their efficiency.
• Carries out road test before commencing job to confirm the complaint and test (static & dynamic) later to confirm effectiveness of repair.
• Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies

Required skills to be successful

• Managed and lead a team of Technicians in allocating their workload
• Monitor and improve workshop KPI’s and efficiency
• Ability to write technical reports
• At least 5 years’ recent experience in the automotive dealership as a Workshop Supervisor, Controller or Foreman with valid UAE Driving license

About the team
The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.

What equips you for the role
The ideal candidate for this role should possess a degree or Diploma preferably in Automobile or Mechanical Engineering or any Technical Certifications. You should have at least a minimum of 5 years’ recent experience in an automotive dealership. You should have excellent technical knowledge and has the ability to write technical reports. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.

Candidates with experience in the automotive industry as a Foreman, Supervisor, Team Leader or Workshop Controller are highly preferred. Having a valid UAE driving license is necessary for this role!

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.