Laundry Valet

Position Overview Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else. Reference 2024-4957 Your future, our legacy Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Housekeeping

Job Title

Laundry Valet

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Valet you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What youll get

As a Laundry Valet at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What youll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for assisting in overseeing of the Uniform, Linen and Valet Operations to ensure our guests and colleagues receive nothing but the best experience.
• You are responsible for your assigned tasks in the Valet Department to ensure the impeccable Dorchester standards are met in all areas.
• You will oversee the daily shift operations of the department to ensure all areas are covered and processes are followed.
• You will work with the external laundry provider to ensure the timely pickup and delivery of guest laundry, uniforms, rooms linen, spa, pool, gym and Food & Beverage linen.
• You will complete inspections of returned items to ensure they are cleaned correctly, no stains, damage and holds people accountable for corrective action.
• You will collect and deliver guest laundry as per Lana standards to ensure guest satisfaction.
• You will also participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department’s operations on the hotels profitability.
• You will conduct inventories and are responsible to maintain all records for par levels, discards and losses.
• You will prepare the monthly laundry reports and compare actual costs to budget/forecast.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Valet, you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Valet but we’ll make sure you are provided with specifics on how we care for our hotel.

What youll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving, attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS, payroll and purchasing systems.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a least 1 years experience in a similar position in a luxury 5 star brand, with some pre-opening experience. Middle East experience would be advantageous.
• You will have a relevant high school certificate and bring wealth of past experience working for luxury hotels.

Position location Job Location

United Arab Emirates

Location Dubai